FAQ

Policies

Privacy Policy

MS HEEL does not sell or distribute any of your personal information.

Out Of Stock Policy

If we do not have the style, size, color or quantity requested, we'll contact you via email and ship what we have.

Shipping

All orders are subject to 1- 4 business days for processing.  Except if an overnight order that comes in before 2pm est.

International Shipping

We ship anywhere that the United States Postal Service Delivers to.  Please check usps.com for your country

ORDERS
All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.  ORDERS ARE NOT PROTECTED UNTIL YOU RECEIVE AN ORDER CONFIRMATION. 

 

Pre-Orders

You hereby acknowledge and agree to our pre-order policy: that you are paying for goods usually at a discounted rate and Priority reservation before other clients, to hold your size until arrival from manufacturer.  MS HEEL makes no guarantee on delivery dates from manufacturer.  We also cannot absolutely ensure that the condition of goods before arrival will meet our quality standards and that some orders may be cancelled.  We will notify you of the arrival or changes to any order via the email provided.  Pre-order sales are exchange or store credit only-- no refunds. 

PAYMENT
We use PayPal and Square to process all payments, to ensure the highest standards of encryption and fraud protection.

Wholesale

For credentialed businesses only.  Minimum required to get started.  Please email us: wholesale@msheel.com for more details.  

Sizing Conversions:

Find your shoe size *(Australia is the same as U.S.)*

US 4   4.5   5   5.5   6   6.5   7   7.5   8   8.5   9   9.5   10   10.5   11  11.5  12

UK 2   2.5   3  3.5   4   4.5    5  5.5   6   6.5   7   7.5    8     8.5     9   9.5   10

EU 35 35  35.5 36 36.5 37 37.5 38 38.5 39 39.5 40  40.5   41   41.5 42 42.5

Returns

How to Return  

 

You MUST  call or email us within five (5) days of receipt of merchandise to obtain a RA # (return authorization)  It's your responsibility to mail items back to us at your expense. All merchandise to be returned MUST be in original condition and/or in box and unworn. ALL sale items are NON-REFUNDABLE.  Money is only given back for damages only.  Items being returned and/or exchanged, must be received back within thirty (30 days).  After 30 days--SALE IS FINAL!

 

 

Damaged or Incorrect Items  

You MUST  call or email us within three (3) days of receipt of merchandise to notify us of damage.  We will then send you a shipping label to return to us. We'll either replace item or refund money if no longer in stock.

 

Exchanges  

 

If you need to exchange an item or heel for a different size, we'll gladly do that. You MUST  call or email us within five (5) days of receipt of merchandise to obtain a RA # (return authorization) if heels were shipped.  It's your responsibility to mail items back to us at your expense. All merchandise to be returned MUST be in original condition and/or in box and unworn.

 

Terms and Conditions

The following TERMS & CONDITIONS and any other rules posted on our Site (collectively the "TOS") constitute an agreement between THE CHOCOLATE PRINCESS, LLC. ("THE CHOCOLATE PRINCESS DBA MS HEEL BOUTIQUE", "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the MS HEEL website, related micro-sites accessed through the URL www.MSHEEL.com, related domain names, and any other website or micro-site of MS HEEL (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about MS HEEL Privacy Policy (SEE PRIVACY POLICY) before you register to use this Site or any of this Site's services.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.

REGISTERING:
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete. Should any of your registration information change, please notify us immediately at the following e-mail address INFO@MSHEELcom. We may also change registration requirements from time to time

ELIGIBILITY:
We ask that all individuals be at least 18 years of age.  If not, you are hereby attesting that you have the permission of a parent or guardian.
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person and/or have the absolute permission of individual referred to in the Billing information provided.

2010-2019 All Rights Reserved The Chocolate Princess, LLC.           

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Shoe Sizing info